Spoiled = Contempt

Look at Hilton's "welcome page" for guests, or its Careers website for prospective hires.  


H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline.

     
Advisors might suggest that the family shuts up their bratty son.  Hilton's trouble on British Airways Flight 269 began moments after it left the ground. It continued for almost the entire 10.5-hour flight, according to a 17-page affidavit by FBI agent David Gates.  In a series of tirades, he threatened to kill several flight attendants and a co-pilot... and threatened to get them fired, the affidavit said.  Eventually, the pilot authorized a team of five flight attendants to restrain Hilton with aviation handcuffs.  "I could get you all fired in five minutes!  I know your boss," Hilton said in one of the document's few quotes that didn't include cursing, "My father will pay this out, he has done it before.  Dad paid $300,000 last time!"  According to the affidavit, Hilton acknowledged calling other passengers "peasants".  How did the Hilton family react?  They blamed their son's behavior on medication… having nothing to do with his upbringing or home-based attitude.

     It sounds so similar to a scandal about a Korean Airline's Vice President (daughter of the company's owner), that aired around the same time.  Korean Air Line officials said that their Chairman, Cho Yang-ho, accepted the resignation of that daughter, Cho Hyun-ha, his eldest daughter.  She was under public "fire" following media revelations that a Korean Air Lines flight from New York to South Korea was ordered by her to return to the airport gate.  There, she ordered a senior crew member to get off the plane.  Causing delay for all the passengers, not to mention the planes that had been waiting to leave behind that one… or the planes waiting to use the empty gate.  Why did she do all that?  Cho was angered that she had been served bagged macadamia nuts.  FWI: Its illegal for civilians to alter the route of a plane, once it has left the gate. Firing her probably won't solve the inbred issues.  Self-important relatives of company owners, who aren't "reined in" by the owners, can have a tendency to "boss around" company employees.  

Supremely important is the whole notion of Customer Service.  And Image (something that Paris Hilton seems to know something about, which reminds me…)

Perhaps, so many company owners and their families have forgotten that they made their fortunes from the general public, whom their kids obliviously scorn.