You want to know what torture is? Psychological torture? Being hired for a position that's responsible for:
-hiring, training, retooling, reviewing people.
-pushing for pre-authorization of services.
-pushing for approval of services.
-pushing for sellable merchandise, as opposed to crap.
-pushing for services to be done in timely fashion for clients.
-pushing for services to pass Quality Control.
-pushing for serviced items to be returned to the store on time (as promised to clients).
-pushing back at indifferent shipping/courier services that misplace or delay deliveries.
-pushing for pick-up/payment from clients (since payment isn't collected until the end).
[All on a monthly deadline to achieve ever-higher goals].
-pulling customers back (and pacifying them) when services (that passed QC) fail and need further service.
-pushing against upper management waiving clients' entire fees, due to minor client complaints.
Yet, when work isn't done on time, or work isn't done properly, or items aren't picked up/paid for in time--all of which are out of your control--you lose out on payroll and bonuses.
After all of that work! After all of that stress and effort.
Do that for 18 months (amongst employee turnover, retention problems, new hires, customer complaints, customer rudeness, customer forgetfulness, service-work mishaps, corporate indifference, upper management reprimands, corporate laughter since they don't have to pay bonuses, and disgruntled subordinates who don't achieve bonuses)... and see how you feel.
getting out of the service industry is difficult
ReplyDeleteSo true... especially since other occupations (stupidly) don't value the skill-sets; they want to see experience within THEIR field (as if service skills aren't applicable?! e.g.: customer service, sales goals, stress management, delegation, empowerment, team motivation, multi-tasking, thinking outside the box, communication skills, diplomacy, tact, patience).
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